Cancellation Policy:
Once an order is placed, it cannot be canceled. Ikhtirah reserves the right to deny any cancellation requests.
Refund Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ikhtirah.sales@gmail.com. Please note that returns will need to be sent to the following address: 755 Dariyabad Allahabad 211003
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please Note:
Shipping back charges will be refunded only in case of a defective piece (uninterrupted 360* unpacking video of the parcel is required).
No return/exchange will be accepted on the basis of like and dislike. All clarifications need to be made prior to booking.
Slight color variations due to screen resolutions won’t be accepted.
Handmade Sets (handworked/handblocked/hand-karigiri/hand dyed) will have imperfections, kindly understand this aspect before placing the order.
You can always contact us for any return question at ikhtirah.sales@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 20 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at ikhtirah.sales@gmail.com.
Refunds will only be processed once our team receives the returned product in its original, undamaged condition.
For both Cash on Delivery (COD) and online payment orders, refunds will be processed digitally through UPI or bank transfer